Terms and Rules

Last updated: June 12, 2026

Service Purpose

AI Shop Agent helps businesses manage product information and reply to customer messages in connected channels such as Telegram and Instagram.

Business Responsibilities

• Businesses are responsible for the accuracy of products, prices, availability, delivery terms, payment details, and return rules entered in the admin panel.
• Businesses must have the right to connect each Telegram or Instagram account used with the service.
• Businesses must review automated replies and take over conversations when a manager follow-up is required.

Customer Communications

Automated replies are generated from the business settings, product catalog, conversation context, and connected channel data. The service may ask clarifying questions, create draft orders, or mark a conversation for manager review.

Prohibited Use

• Do not use the service to send spam, deceptive messages, illegal offers, or content that violates platform rules.
• Do not connect accounts that you do not own or do not have permission to manage.
• Do not upload customer data that you are not allowed to process.

Data and Deletion

Data is processed according to our Privacy Policy. Users can request deletion of account-related data on the Data Deletion page.

Contact

For questions about these rules, privacy, or data deletion, contact the operator of this AI Shop Agent installation.